At a glance: 14 days from delivery to start a return. Email support@bricommarketoffers.com or use the contact form. We reply within 24–48 hours. You handle return postage unless the product is faulty or we shipped the wrong thing.
Drop us a message within 14 days.
We send instructions within 24–48 h.
Original packaging, tracked postage.
Credited within 14 days of inspection.
Under Directive 2011/83/EU you can cancel any purchase within 14 calendar days of receiving it — no reason needed. Email or use the contact page before the deadline.
Items showing wear beyond reasonable inspection may receive a reduced refund — we explain any deduction before processing.
You pay return postage in most situations. We cover it when the listing offered free returns, or the product arrived defective, damaged, or wrong. Always use tracked, insured postage.
Get in touch within 48 hours. Share order number, description, and photos. We propose a free replacement, full refund (incl. original shipping), or partial refund. All return logistics on us.
Cards: Same card, 5–10 extra working days.
PayPal: 3–5 working days.
COD: Bank transfer after IBAN request, 5–10 working days.
No direct swaps. Return the item, order the replacement separately.
Check your account, then your bank. Still missing? Email support@bricommarketoffers.com.
These terms sit alongside EU Directives 2011/83/EU and 2019/771. The two-year guarantee applies.
Email: support@bricommarketoffers.com | Contact page — 24–48 h.